This problem is usually due to a communication issue between your computer and the internet based hardlock. Please check the following:

If your computer is located behind a firewall, can you verify that the network supports NAT (network address translation) for the computers inside and that they can communicate on port UDP 3047. If there is a firewall in between and it is blocking this communication then you will not be able to see our hardlock server. If the computer is directly connected to the internet then it could be a firewall package on your computer that is blocking the communication.

Can you open the control panel for your computer and do the following:

1. Open the System object by double-clicking on it.
2. Select the Advanced tab
3. Click on the "Environment Variables.." button
4. Look for the following environment variables in either the user or system variables
c. HLS_WAIT=5000